Refund Policy

We offer a 30-day return period, meaning you have 30 days from the date you receive your item to request a return.

✔️ Return Conditions

To be eligible for a return, your item must be:

  • Unused

  • In the same condition as you received it

  • With all original tags

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

✔️ How to Start a Return

To initiate a return, please contact us at:
📩 contact.globales@gmail.com

Once your return is accepted, you will receive:

  • An official return form

  • Clear instructions on how and where to send your package

⚠️ Returns sent without the official return form will not be accepted.

For any questions regarding returns, you can reach out to us at the same email address at any time.

✔️ Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if the item is:

  • Damaged

  • Defective

  • Incorrect

We’ll evaluate the issue and find the best solution for you.

✔️ Exceptions / Non-Returnable Items

Certain items cannot be returned, such as:

  • Custom-made products

  • Personalized items

If you're unsure whether your item is eligible, feel free to contact us before starting the return process.

✔️ Return Shipping Costs

If you received free shipping on your initial order, return shipping costs to our Paris warehouse are the responsibility of the customer.

✔️ Exchanges

The fastest way to receive the correct item is to:

  • Return the original item

  • Place a new order once the return is approved

✔️ Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed automatically to your original payment method.

Please note: depending on your bank or credit card provider, it may take several days for the refund to appear in your account.

✔️ Refused Deliveries

If a customer refuses delivery of the parcel at the time of delivery, an additional fee of €15 will be applied to cover administrative and return processing costs.

Additionally, the customer will be responsible for the cost of returning the parcel to our Paris warehouse.